Privacy Policy
At Mercure Norton Grange Hotel and Spa Manchester, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or engage with us in any other way.
1. Information We Collect
We may collect personal information from you when you interact with us, including but not limited to:
- Contact Information: Name, email address, phone number, and postal address.
- Reservation Details: Information related to your stay, such as check-in and check-out dates, room preferences, and payment information.
- Guest Preferences: Special requests, preferences, and feedback regarding your stay.
- Website Usage Information: Data collected through cookies and tracking technologies to enhance your experience on our website.
2. How We Use Your Information
The information we collect may be used for various purposes, including:
- To process and manage your reservations.
- To communicate with you regarding your stay, including confirmations, updates, and promotional offers.
- To improve our services and enhance your guest experience.
- To analyze usage trends and improve our website.
- To comply with legal obligations and protect the rights and safety of our guests and staff.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our hotel, processing payments, and delivering services.
- Legal Compliance: If required by law or in response to valid legal requests, we may disclose your information to governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access your personal information.
- Request correction of your personal information if it is inaccurate or incomplete.
- Request deletion of your personal information, subject to legal obligations.
- Withdraw your consent for us to process your information, where applicable.
To exercise any of these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
Mercure Norton Grange Hotel and Spa Manchester
Address: 324 Norton Road
Rochdale
Lancashire
OL11 5TG
United Kingdom
Thank you for choosing Mercure Norton Grange Hotel and Spa Manchester. We appreciate your trust in us and are committed to protecting your privacy.